Frequently Asked Questions (FAQ)
Welcome to the FAQ section of AgnesGus.com, your go-to destination for elegant and stylish skirts. We’ve compiled answers to the most common questions to help enhance your shopping experience. If your question isn’t answered below, please feel free to contact our support team at helpdesk@agnesgus.com.
1. What sizes do your skirts come in?
Our skirts are available in a full range of sizes, generally from XS to XXL, and vary slightly by style. Each product page includes a comprehensive size guide to assist you in choosing the correct fit. Please check your measurements before placing your order. If you are in between sizes, we suggest selecting the larger size for comfort.
2. How do I place an order?
Ordering on AgnesGus.com is simple:
- Browse our collection and choose your favorite skirt.
- Select the desired size and color.
- Click “Add to Cart” and proceed to checkout.
- Enter your shipping and payment information to complete your order.
You will receive an order confirmation email shortly after placing your order.
3. What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, as well as secure checkout options like PayPal and Shop Pay. All payments are processed securely.
4. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Once shipped, delivery time depends on your location:
- Domestic (U.S.): 5–10 business days
- International: 7–15 business days
Tracking details will be sent to your email once your order is dispatched.
5. What is your return and exchange policy?
We want you to love your skirt. If you’re not satisfied, we accept returns and exchanges within 30 days of delivery. Items must be in unused condition with original tags attached. To start a return, email us at helpdesk@agnesgus.com with your order number and reason for return.
6. Can I cancel or change my order?
Orders can only be modified or canceled within 2 hours of placement. After that, we begin processing for shipment. If you need to make a change, contact helpdesk@agnesgus.com immediately and we will do our best to accommodate your request.
7. What if I receive a damaged or incorrect item?
We sincerely apologize for any mistakes. If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund.
8. Do you offer gift cards?
Yes! AgnesGus offers digital gift cards, perfect for birthdays, holidays, or simply to treat someone special. Gift cards are delivered via email and can be redeemed at checkout.
9. How can I get in touch with customer support?
For any questions or concerns not covered here, feel free to reach out to us at helpdesk@agnesgus.com. We strive to respond within 24–48 hours, Monday through Friday.
Thank you for choosing AgnesGus.com — where style meets comfort in every skirt.